Privacy Policy

Effective Date: March 2025

Introduction

Welcome to WAVE3.CA (“we”, “our”, “us”). We are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your information when you visit our website WAVE3.CA or use our services.

Information We Collect

We collect various types of information from and about users of our website, including:

• Personal Identification Information: Name, email address, phone number, etc.
• Technical Data: IP address, browser type, operating system, etc.
• Usage Data: Information about how you use our website and services.
• Cookies and Tracking Technologies: Details about your visits to our website and how you use it.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our website.
• To improve, personalize, and expand our website.
• To understand and analyze how you use our website.
• To communicate with you, including customer service, updates, and promotional purposes.
• To detect and prevent fraudulent or illegal activities.
• To process payments through Stripe.
• To analyze website traffic and performance using Google Analytics.

Legal Basis for Processing Personal Data

We rely on the following legal grounds to process your personal data:

• Consent: You have given your consent for processing personal data for specific purposes.
• Contract: Processing is necessary for the performance of a contract with you.
• Legal Obligation: Processing is necessary to comply with legal obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided that your interests and fundamental rights do not override these interests.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy, subject to any legal obligations to retain such data longer.

Data Sharing and Disclosure

We do not share or sell your personal data to third parties, except as follows:

• With service providers such as Stripe and Google Analytics who process data on our behalf.
• To comply with legal obligations, government requests, or legal proceedings.
• To protect our rights, property, or safety, and that of our users or the public.

Your Data Protection Rights (GDPR/CCPA Compliance)

Under GDPR and CCPA, you have rights regarding your personal data, including:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data (subject to legal obligations).
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request the transfer of your personal data.
• Withdraw consent at any time where we rely on consent to process your data.
• Opt-out of the sale of personal data (for CCPA compliance).

To exercise these rights, contact us at support@wave3.ca.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can control the use of cookies through your browser settings. A cookie banner is displayed to obtain user consent where required by law.

Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Breach Notification

In the event of a data breach, we will display a notice on the website and notify affected users via email within 72 hours, as per GDPR guidelines.

International Data Transfers

Your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

Children's Privacy

Our website does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy, please contact us:

• Email: support@wave3.ca
• Address: Montreal, QC, Canada